Betting is entertainment — not a life-changing trap. b299 believes responsible play is the best play. Learn how to enjoy gaming safely and keep it fun.
Responsible gaming means enjoying gaming within the boundaries of entertainment. At b299, we believe betting should be fun — controlled, planned, and entirely voluntary. It should never become a source of financial stress or emotional hardship.
Responsible gaming at b299 is more than a policy — it's part of who we are. The wellbeing and peace of mind of every member matters to us far more than any business goal.
If you feel your gaming habits are getting out of control, the tools and guidance on this page are here to help. Don't wait — take action today.
Keep in mind: Betting is not a way to earn money — it's entertainment. Never bet with money you can't afford to lose or funds you've borrowed.
At b299, we're committed to providing a safe, balanced, and responsible gaming environment for all members. Our responsible gaming programme includes a range of practical measures to support you.
Our goals: We want every member to have an enjoyable experience at b299 — and to thrive in every other part of their life too.
B299 gives you full control over your own play. Use these tools to set your personal limits.
Set your own daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. Increasing it requires a 7-day wait, but you can lower it at any time, instantly.
Set a time limit for each gaming session. When your time is up, the platform will automatically alert you and end the session.
Take a break from 24 hours up to 6 weeks. During this time, you won't be able to log in or place bets. Your account will be reactivated automatically once the period ends.
For a longer break, self-exclude for anywhere between 6 months and 5 years. During this period, you won't receive any promotional messages and your account will be completely inactive.
Once you've lost a set amount, your betting will automatically stop. Set daily, weekly, or monthly loss limits to protect your finances.
Pop-up reminders will appear at set intervals to let you know how long you've been playing and how much you've spent. Stay aware.
When gaming crosses the line from entertainment into a problem, certain signs appear. If any of the following apply to your life, seek help now.
Keep in mind: Acknowledging a problem isn't weakness — it takes courage. At b299, we're always here for you.
Spending beyond your set budget, or chasing losses by placing more bets — this is an important red flag.
You want to stop but you can't. What starts as "just a little longer" turns into hours slipping away.
You're hiding or lying to family and loved ones about how much you're playing or losing.
Borrowing money from friends, family, or financial institutions to fund your betting — this is a serious warning sign.
You're experiencing excessive anger, frustration, or depression after losing and finding it hard to focus on daily life.
Your focus at work or school has declined due to betting, or you've been neglecting important responsibilities.
If you answer "Yes" to three or more of the questions below, please reach out to our support center.
Have you ever bet more than your planned budget?
Have you ever felt the urge to bet again just to win back money you've lost?
Are you hiding your betting activity from family or friends?
Have you tried to stop betting but failed?
Has betting started affecting your work, family, or social life?
Have you borrowed money or sold assets to fund your betting?
Do you feel restless or irritable when you're not playing, or low when you can't?
Have you ever seen betting as a way out of financial problems?
If you answered "Yes" to 3 or more: Starting today Help Centeror contact us at support@b299.wsto email us. Our specialist team is here for you.
Log in to the b299 website with your username and password. You can do this from any device.
Click the profile icon in the top right and look for the "Responsible Gaming" option.
Deposit limits, session time, loss limits, or a cooling-off period — choose whatever works best for you.
Enter your preferred amount or time limit. Any limit you set will take effect immediately.
Once everything looks right, click the confirm button. You'll receive a confirmation email shortly after.
Self-Exclusion is b299's most powerful protective tool. If you feel that betting is having a negative impact on your life, you can choose to close your account for a set period of time.
Emergency support: If you feel you're about to make a mistake, do it now — Help Centerto reach us. Our team is available 24/7.
Follow these simple guidelines for responsible gaming at b299. They'll help make your gaming experience more enjoyable.
Decide how much you can afford to spend before you start playing — and stick to that limit, win or lose.
Decide in advance how long you'll play each session. Set an alarm or timer and stick to it.
Don't expect to make money from betting. Think of it like going to the cinema or watching sport — it's entertainment.
Let the people close to you know that you're betting. Being open about it helps you stay accountable.
Never bet when you're angry, frustrated, or stressed. Make decisions with a clear head.
Alcohol and substances impair your judgment. Avoid betting entirely when you're under their influence.
Chasing losses is the most dangerous habit of all. Accepting a loss and walking away is always the smarter move.
Don't carry it alone. Reach out to b299 support or a professional counselor for help.
Find answers to the most frequently asked questions about responsible gaming here.