Frequently Asked Questions

B299 FAQ — answers to all your questions
All Your Answers in One Place

From registration to withdrawal — everything you want to know about b299 is right here on this FAQ page. Search for a question or browse by category.

50+
Total FAQs
6T
Browse by Category
24/7
Live Support
3Minutes
Average Response Time

B299 — Why so popular?

Here's why millions of Bangladeshi users choose b299.

Instant Registration

Open an account in just a few minutes. No complicated process — just enter your name, number, and password to get started.

Fast Deposits & Withdrawals

All major Bangladeshi payment methods are supported, including bKash, Nagad, and Rocket. Deposits and withdrawals both process within minutes.

Live Betting Experience

Place real-time bets on live cricket, football, tennis, and more. Make your call on every ball or goal.

Exciting Bonus Offers

Welcome bonus, daily cashback, reload bonus, and VIP rewards — the more you play, the more opportunities you unlock.

Enhanced Security

SSL encryption, 2FA, and 24/7 fraud monitoring — your account and funds are fully protected.

Bengali Support 24/7

Get help in Bangla whenever you need it. Our team is always ready via live chat, email, or phone.

Quick Navigation
Account & Login Deposits & Withdrawals Bonuses & Offers Betting & Games Security Support
Need help?
Contact Support

No results found. Please try a different keyword.

Account & Login
8 Questions

Signing up at b299 is quick and straightforward. On the registration page Enter your name, mobile number, and password. Verify with the OTP sent to your phone — and your account is ready. The whole process takes just 3–5 minutes.

Keep in mind: Each person may only register one account. Creating multiple accounts may result in all of them being suspended.

on the login page Click the "Forgot your password?" link. Enter your registered mobile number or email. An OTP or reset link will be sent to you. Use it to set a new password. This usually takes 2–5 minutes.

After 5 consecutive incorrect password attempts, your account will be temporarily locked. Wait 15–30 minutes and try again. If the issue persists, Help Center Contact us.

Yes, you can update your number from account settings. However, an OTP verification to your old number will be required. If your old number is no longer active, Our support team's Get assistance — your identity will be verified before the number is changed.

KYC (Know Your Customer) verification is required before your first large withdrawal. Upload a photo of your National ID or passport. Verification is typically completed within 24 hours.
  • National ID Card (NID) — front and back photos
  • Selfie photo (holding your NID)
  • Passport (as an alternative)

Yes, you can log in from both mobile and desktop. However, for security purposes, logging in from a new device for the first time may require OTP verification.

Yes. Contact our support team Upon request, they can deactivate or permanently delete your account. We recommend withdrawing any remaining balance before proceeding.

Wait 2–3 minutes first. If the OTP still hasn't arrived, click "Resend" and double-check that your number is correct. If you're having network issues, try restarting your SIM. If none of that helps, support Let us know.
Deposits & Withdrawals
8 Questions

To deposit at b299, log in and go to the "Deposit" option. The following payment methods are supported:
  • BKash (Personal & Merchant)
  • Nagad
  • Rocket (Dutch-Bangla Mobile)
  • Bank Transfer
  • Cryptocurrency (USDT)
Deposits are usually credited to your account within 5–10 minutes.

The minimum deposit at b299 is just ৳500. However, a higher amount may be required to qualify for the welcome bonus on your first deposit. Bonus terms and conditions are displayed directly on the deposit page.

Most withdrawals are processed within 15 minutes to 2 hours. Bank transfers may occasionally take up to 1 business day. Your first withdrawal may take longer if KYC verification has not been completed.

Tips: Complete your KYC verification in advance to ensure faster withdrawals.

The minimum withdrawal amount is ৳1,000. The maximum daily withdrawal limit depends on your account level and KYC status. VIP members enjoy higher limits.

Don't worry. Wait 1–2 hours first — the system often corrects itself automatically. If the issue persists, contact us with your transaction ID and a screenshot support and we'll look into it. If the problem is confirmed, a full refund will be issued.

b299 does not charge any deposit or withdrawal fees. However, payment gateways such as bKash or your bank may apply their own service charges at their standard rates.

Yes, b299 supports USDT (TRC20 and ERC20). Crypto deposits are typically confirmed within 15–30 minutes. Withdrawals to crypto are also available.

As soon as possible support Contact us with the full transaction details. b299 will investigate and do everything possible to assist you. However, if the recipient has already used the funds, a refund cannot be guaranteed.
Bonuses & Offers
7 Questions

A welcome bonus is available for all new registrations at b299. A match bonus of a set percentage is applied to your first deposit. Check the current offers page for the exact amount — it may change from time to time.

Conditions: Wagering requirements must be met before withdrawing a bonus. Please read the terms and conditions carefully.

Yes! b299 offers daily login bonuses and cashback deals. Log in every day to accumulate small rewards. You can also earn weekly cashback by placing a set amount of bets each week.

Log in and on the Voucher page Go. Enter the code in the designated field and click the "Redeem" button. If the code is valid, the bonus or credits will be added to your account instantly.

Bonus validity varies by type. Welcome bonuses are generally valid for 7–30 days, while daily bonuses last up to 24 hours. Any unused bonus is automatically cancelled once it expires.

Note: Use your bonus as soon as it is activated.

With b299's referral program, you earn a bonus for every successful referral. When your friend registers and makes their first deposit, the reward is credited to your account. You can find your referral code on your profile page.

High Roller Members enjoy exclusive benefits:
  • Higher Withdrawal Limits
  • Exclusive Bonuses & Cashback
  • Dedicated Account Manager
  • Priority Support
  • Invitations to special events and tournaments

Bonus funds cannot be withdrawn directly. You must place bets totaling a specified multiple of the bonus amount. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to bet ৳10,000 in total. The bonus becomes withdrawable only after the requirement is met.
Betting & Games
7 Questions

b299 offers a wide range of Sports Betting Options available:
  • Cricket (including IPL, BPL, World Cup, and all major tournaments)
  • Football (Premier League, La Liga, Champions League)
  • Tennis, Badminton, Basketball
  • E-Sports (CS:GO, DOTA2, LOL)
  • Virtual Sports

Live betting, or in-play betting, lets you place wagers in real time while a match is in progress. Odds update moment by moment. Match Odds Page View the live match list and bet directly.

Yes. For officially cancelled or abandoned matches, all bet stakes are refunded. This is typically credited to your balance within 24–48 hours.

On the Games Page There are hundreds of options:
  • Live Casino (Baccarat, Roulette, Blackjack, Andar Bahar)
  • Slot Games (500+ titles)
  • Fishing Games
  • Lottery & Crash Games
  • Popular Games Explore top games in this category

The minimum bet generally starts at ৳10. Maximum bet limits vary by game and market. Dedicated high-limit tables and betting markets are available for high rollers.

Once a bet is confirmed, it generally cannot be edited or cancelled. However, some matches offer a "cash out" feature, which lets you close your bet before the match ends and lock in a certain amount of winnings.

b299's mobile-optimized website works smoothly on any smartphone. For the latest information on apps for Android and iOS, Help Center Contact us.
Security
5 Questions

Yes. b299 is internationally licensed and uses SSL encryption technology. Your personal data and transactions are fully secured. To learn more, About Us Visit the page.

Go to the "Security" tab in your profile settings. Enable the "Two-Step Verification" option. Choose between Google Authenticator or SMS-based OTP. Turning this on significantly boosts your account security.

Change your password immediately and log out of all devices. Then Contact our support team let them know — they will review the account activity and take the necessary action.

No. b299 does not sell or share your information without authorization. For more details, Privacy Policy read here.

Always access b299 directly at b299.ws. Do not click suspicious links sent via any app, SMS, or social media. b299 will never ask for your password over the phone or by message.
  • Always verify the URL is https://b299.ws
  • Avoid clicking on unknown links
  • Never share your password with anyone
Support
5 Questions

There are several ways to reach b299 support:
  • Live Chat: chat button at the bottom-right of the website
  • Email: support@b299.ws
  • Help Center Submit a Ticket
Support is available 24 hours a day, 7 days a week.

Live chat responses typically arrive within 3 minutes. Email or ticket inquiries usually take 2–12 hours. More complex issues may require 1–2 business days.

Absolutely. b299 provides full Bangla-language support for Bangladeshi users. You can communicate in Bangla via live chat, email, and all other support channels.

Help Center There is a "Submit a Complaint" option available. Describe the issue in detail and submit. Our team will review and respond within 48 hours. An escalation process is also in place for serious issues.

b299 places responsible gaming at the top of its priorities. Responsible Gaming The page offers self-limitation, cooling-off periods, and self-exclusion options. If needed, our support team can also point you toward professional assistance.

Learn more about b299

B299 is one of Bangladesh's most trusted online betting and gaming platforms. Millions of registered members enjoy Sports Betting, casino games, and live dealer games here every day.

Our goal is always to make your experience smooth, safe, and enjoyable — from this FAQ page to 24/7 Bangla support, everything is built with you in mind.

If you can't find an answer to your question on this FAQ page, feel free to reach out to our Help Center Contact us.

Safe & Responsible Gaming

B299 believes gaming should be a healthy form of entertainment. That's why we encourage all members to play responsibly.

Our platform offers deposit limits, session timers, and self-exclusion tools. Responsible Gaming page for detailed information and assistance.

Keep in mind: b299 is strictly for users aged 18 and above. Play within your limits and enjoy responsibly.

Didn't find what you were looking for? Get in Touch Directly

Our support team is always here for you.

Live Chat

Click the chat button on the website. Average response time is 3 minutes.

Email Support

Support@b299.ws — replies within 2–12 hours.

Help Center

For detailed guides and tutorials, Help Center Visit now.

Responsible Gaming

For gaming limits or support Here Go.

Get Started Now

Join b299 — Register Today

Open an account in minutes and enjoy your welcome bonus. Thousands of Bangladeshis have already chosen b299.

Register Now Log In
বাংলা